About Australian Executor Trustees
Respect for your personal information is your right and our duty. Australian Executor Trustees Limited’s Privacy Policy explains to you our approach to managing your personal information. If you have any questions in relation to privacy, feel free to contact our Privacy Officer on (08) 8218 4911. Australian Executor Trustees is bound by the Privacy Act 1988 and the National Privacy Principles.

Collection, Use And Disclosure Of Your Information
Australian Executor Trustees collects personal information about you in order to provide you with the products and services that you request.  In most instances, we collect your personal information from you when you fill out an application form or personal statement, but we may also collect information from you which you provide to us over the telephone or Internet. In some situations, we may collect your personal information from a third party such as your financial planner, adviser, health professional, accountant or another organisation with which we have an arrangement for the promotion and sale of products and services offered or distributed by us.

The type of product or service you request will determine the type of personal information we collect. For example, we may need to collect life style information about you to provide you with products and services as part of a comprehensive financial plan. On the other hand, this type of personal information may not be needed when providing you with an isolated financial product or service.

When we have collected your personal information, we use it to provide you with a product or service appropriate to your needs. For example, your life style information may be used to tailor solutions to your changing financial needs. Your financial information may be applied to products and services Australian Executor Trustees provides you with or administers for you.

Australian Executor Trustees may disclose your personal information to a number of its related bodies corporate that assist us in providing you with products or services.

Australian Executor Trustees may also disclose some of your personal information to external organisations who assist us in administering the provision of the products or services that are offered to you. For example, where your financial planner, adviser, or accountant work with us to provide products and services to you, or we engage an external organisation to collect payments for us for products or services you agree to use, or where we use mailing houses to send you your annual statements.

Like other financial services companies, there are situations where Australian Executor Trustees may disclose your personal information in circumstances where it is:-

• required by law (such as to the Australian Tax Office) and,
• authorised by law (such as where we are obliged to disclose information in the public interest).

We may also use your personal information to keep you informed of new products or special arrangements offered or distributed by us. Again, when conducting our marketing activities, we may disclose some of that information to our service providers.

Security
Your information is stored in our computer administration systems or in hard copy files. Australian Executor Trustees employs a number of mechanisms to protect the security of your personal information. These mechanisms include:

• Confidentiality agreements with all staff and third party service providers;
• Physical security barriers such as secured storage of files and restricted building access;
• Computer system protection devices such as encryption programs and password technology;
• Detailed privacy training to all staff.
  

A full description of our Internet Terms of Use is also available on this web site.

Accuracy
Australian Executor Trustees relies on the accuracy of the information you provide to fulfil your needs and protect your information. If you think that Australian Executor Trustees holds information about you that is incorrect or out of date, you may contact us as set out below and, at your request, we will take reasonable steps to correct it. If we decline to correct our records, for any reason, we will provide you with details of those reasons.

Access
Under the National Privacy Principles, you are generally entitled to access your personal information held in our records. If you wish to do so, for security reasons, we require you to please complete our “Request to Access Form”. This will assist us in confirming your identity and will also assist us by identifying your account number(s) and the type of information which you are requesting access to.

A Request to Access form is available by contacting us at the location listed below.

Once a signed form is received at one of Australian Executor Trustees’ offices, and you are entitled to access the information, we will locate the information and make arrangements to give you access.

Australian Executor Trustees reserves the right to charge for the reasonable costs associated in providing that information. However, we do not impose a charge for lodging a request to access. To access your personal information held by our related companies, you should approach those companies directly in the first instance and advise us that you have done so. Similarly, in the event that you wish to access personal information held by your adviser, you should approach that adviser directly.

We will try to provide you with the information you request as soon as possible.
The time required to access will depend upon the type of information you request.
In certain circumstances, you may not be entitled to access the personal information we hold. For example, if providing you with access would unreasonably interfere with the privacy of others. If this happens, we will provide you with reasons for that denial.

Requests for access, or for further information about how we manage the personal information we hold should be directed in the first instance to the Australian Executor Trustees Privacy Officer at the address below.

Links to other sites
The Australian Executor Trustees website may contain links to websites which are owned or operated by third parties independent of Australian Executor Trustees (“Third Party Websites”). Third Party Websites should contain their own privacy statements and, should you choose to access those Third Party Websites, they are responsible for informing you about their security and privacy practices.

Complaints Process
Should you wish to make a complaint which relates to your privacy, we encourage you to contact our Privacy Officer on (08) 8218 4911 in the first instance. If your complaint cannot be resolved over the telephone, we may ask you to lodge a written complaint. If this happens, or if you prefer to put your complaint in writing, please address it to:

The Privacy Officer
Australian Executor Trustees
GPO Box 546
Adelaide SA 5001

Changes To This Privacy Policy
We reserve the right to review and amend the Privacy Policy from time to time, and encourage you to review this Privacy Policy periodically.

Meanings And Terms
In this Privacy Policy, “Australian Executor Trustees”, “we”, “our” means Australian Executor Trustees Limited and its controlled entities.